Are you French speaking and tech-savvy with a passion for helping others? Do you excel at troubleshooting technical issues and providing top-notch customer support? If so, we have an exciting opportunity in Lisbon for you!
We are an industry-leading company located in the heart of Lisbon, Portugal, offering an exciting opportunity for skilled individuals to join our dynamic team. As a French-speaking Technical Support Specialist, you'll become an integral part of our multicultural workplace.
At the core of our mission is the commitment to provide world-class technical support for one of the largest and most recognized tech companies globally. Joining us means not only becoming a valued team member but also embarking on a unique adventure in one of Europe's most enchanting cities
As a French-speaking Technical Support Agent, you'll be the friendly voice our customers rely on for support. Your daily responsibilities will include:
- Provide technical support to our French-speaking customers, addressing their inquiries and resolving technical issues promptly and professionally.
- Utilize your exceptional problem-solving skills to diagnose and troubleshoot hardware and software problems.
- Collaborate with a diverse team in a fast-paced, international environment.
- Adapt and learn about our products and services to provide efficient technical assistance.
- Use your strong communication skills to guide customers through technical processes and ensure a seamless support experience.
Unlock the Perks of Your New Adventure!
- Atlantic Adventure Awaits: Embark on the Atlantic Experience Program, featuring paid tickets to Lisbon, a complimentary annual flight back home, cozy accommodation in our apartments, and the chance to master Portuguese with free lessons.
- Delicious Benefits: Savor a daily meal allowance of 5€ for every workday, adding a delightful touch to your work-life balance.
- Your Time, Your Way: Enjoy the flexibility of working hours and a convenient shift system designed to harmonize perfectly with your personal life.
- Health Assurance: From day one, you'll have private health insurance, ensuring your well-being and peace of mind.
- Fun-Filled Moments: Dive into an array of exciting After Work events and in-house tournaments, creating memorable experiences and lasting friendships. Your adventure begins here!
Our ideal candidate possesses the following qualifications:
- Language Skills: You are a native-level French speaker with a strong command of English, allowing you to communicate effectively with our diverse customer base.
- Technical Support Experience: You bring with you strong technical background with a passion for technology and digital devices. Previous experience in technical support, IT helpdesk, or a related field.
- Digital Proficiency: You have excellent problem-solving skills and the ability to work well in a team. You effortlessly navigate the online world and are comfortable assisting customers with digital-related inquiries.
- Passion for Technology: Your enthusiasm for the internet and digital technologies shines through in your work. You're not just proficient; you're passionate about the online world and can confidently address customer issues related to computers, mobile devices, and digital tools.
If you're ready to take on a new challenge and grow your career in technical support while experiencing life in Lisbon, we invite you to apply with your CV in English today!