Dive into the heart of Mercedes-Benz as a Customer Advocacy Specialist! Be the linchpin between our loyal customers and the world-renowned Mercedes-Benz experience. Elevate our brand by ensuring outstanding customer satisfaction, fortifying lasting relationships, and championing impactful product and service enhancements.
At Mercedes-Benz, we believe in delivering more than just vehicles – we offer an unmatched experience. Rooted in the satisfaction of our customers, our success story is a testament to our relentless pursuit of excellence. As we continue our journey, we're on the lookout for dedicated, customer-focused individuals to join our esteemed Customer Advocacy Team. As part of this exceptional team, you'll play a pivotal role in ensuring our clients receive exceptional support throughout their interactions with us, propelling our vision into the future.
Your Role and Impact:
As a key player in the Customer Advocacy Team, you'll be our clients' second line of support, advocating for their interests and fostering strong relationships. As the vital link between our customers and the world-renowned Mercedes-Benz brand, your mission will be to elevate our service standards, drive product and service enhancements, and ensure unmatched customer satisfaction. Your dedication will not only shape individual experiences but will also contribute significantly to our overarching success.
Your Key Deliverables:
- Serve as the prime liaison for customer feedback, addressing and resolving concerns promptly across diverse channels.
- Masterfully manage international roadside assistance escalations and other critical customer touchpoints.
- Analyze customer interactions, identifying trends to craft proactive strategies that elevate our service standards.
- Lead and advocate for the design and rollout of customer-centric initiatives and programs.
- Collaborate with cross-functional teams, ensuring complex issues are resolved effectively and efficiently.
- Thrive in a multicultural, dynamic, and international Mercedes-Benz family.
- Competitive salary package with lucrative bonuses and performance-based increments.
- Exclusive 3-month comprehensive training and personalized career development.
- Enjoy 200 holiday hours, 8% vacation pay, and unique commuter perks including a free bicycle.
- Benefit from our top-tier relocation support, discounted health insurance, and a no-contributions-required pension scheme.
What We Seek:
- A customer-centric champion with previous experience in customer service or similar roles.
- Stellar German and good English communication skills, both verbal and written.
- A solutions-driven professional who thrives in high-pressure situations, always putting the customer first.
- A detail-oriented team player, comfortable in a dynamic, fast-paced setting.
- Openness to embrace the vibrant life of Maastricht, Netherlands.
Welcome to the Mercedes-Benz Customer Assistance Center Maastricht (CAC) – Europe's premier hub nestled in the vibrant city of Maastricht, Netherlands. Here, a melting pot of over 25 nationalities unites under the emblematic star, working passionately to enhance the Mercedes-Benz experience for both our current and future clientele. Every individual in our team doesn't just represent the brand; they embody it, ensuring our global clientele receive unparalleled, personalized service in their native language.
Fuel your passion and be a part of the Mercedes-Benz legacy! Apply with your resume in either German or English. Let’s drive towards excellence, together!
Maastricht is a charming city in the south of the Netherlands – the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multilingual community in which it’s easy to feel at home.
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Keywords: customer support, customer service, b2b, troubleshooting, Automobil, cars, Kundenberater, Kundenservice