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Location
Pieta, Malta
Language
Swedish Speakers
Category
Customer Service
Relocation package
included
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Join a Leading Online Casino as a Swedish-Speaking Customer Support Agent in Malta
Your next career adventure?
Apply Now
Are you an experienced Customer Support professional with a
passion for delivering top-tier service in a dynamic and fast-paced
environment? Our client, one of the largest online casinos in the industry, is
looking for dedicated Swedish-speaking Customer Support Agents to join their
growing team in Malta.
About the Role:
As a Swedish-speaking Customer Support Agent, you will play a pivotal role in
ensuring a seamless experience for our customers. Your expertise and commitment
to excellence will be key in resolving inquiries, handling complex issues, and
providing exceptional service in the iGaming sector. Given the sensitive nature
of the industry, we are seeking individuals who are not only skilled but also
empathetic, capable of understanding and addressing the diverse needs of our
customers. This role is ideal for individuals with previous experience in
customer service and a strong interest in the gaming industry, who are ready to
take their career to the next level.
ensuring a seamless experience for our customers. Your expertise and commitment
to excellence will be key in resolving inquiries, handling complex issues, and
providing exceptional service in the iGaming sector. Given the sensitive nature
of the industry, we are seeking individuals who are not only skilled but also
empathetic, capable of understanding and addressing the diverse needs of our
customers. This role is ideal for individuals with previous experience in
customer service and a strong interest in the gaming industry, who are ready to
take their career to the next level.
Key Responsibilities:
- Respond
to customer inquiries via email, live chat, and phone in a professional
and timely manner. - Troubleshoot
and resolve issues related to accounts, payments, and gameplay. - Collaborate
with internal teams to ensure smooth operations and resolve any technical
or operational challenges. - Provide
feedback and suggestions to improve internal processes and customer
satisfaction. - Maintain
up-to-date knowledge of the iGaming industry and company products.
Requirements:
- Language
Proficiency: Native Swedish speaker with excellent written and
verbal communication skills in English. - Experience: Preferably,
you will have 1-2 years of experience in customer support, particularly
within the iGaming industry. - Empathy: Strong
interpersonal skills with the ability to approach sensitive issues with
understanding and compassion. - Problem-Solving
Skills: Strong ability to assess issues, troubleshoot
effectively, and provide clear solutions. - Shift
Flexibility: Willingness to work on a rotating shift schedule,
including evenings and weekends. - Adaptability: Comfortable
working in a fast-paced, results-driven environment. - Team
Player: Able to collaborate effectively with colleagues and
contribute to a positive team culture.
What Our Client Offers:
- Professional
Environment: A vibrant, modern office space equipped with
facilities to support a healthy work-life balance, including a penthouse
kitchen offering free breakfast and lunch. - Growth
Opportunities: Ongoing support for your professional development,
with opportunities to advance your skills and career within the iGaming
industry. - Competitive
Compensation: A competitive salary package, including annual
raises and performance bonuses of up to 10%. - Comprehensive
Benefits: Wellness allowances, fresh daily fruit, tea, and
coffee, as well as safe transport for late shifts. - Team
Culture: Regular team-building activities, events, and exclusive
access to beach clubs and parties that promote a collaborative and
motivated work environment.
Is This You?
If you’re a driven, detail-oriented professional with a genuine interest in
iGaming and a track record of delivering exceptional customer support, we want
to hear from you. Submit your CV in English and take the next step in your
career with a leading company in the exciting iGaming industry.
iGaming and a track record of delivering exceptional customer support, we want
to hear from you. Submit your CV in English and take the next step in your
career with a leading company in the exciting iGaming industry.
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