Join our team as a Dutch-speaking Team Lead in Portugal, where old-world charm meets modern vibrancy. This role offers the chance to enhance your leadership skills and play a crucial part in guiding a renowned global communications company toward customer service excellence.
As a Team Lead, you'll provide expert support and direction, shaping the path to exceptional customer experiences under the bright Portuguese sun. You'll benefit from comprehensive training, preparing you to confidently meet and exceed client expectations.
Embrace this opportunity to lead, connect, and thrive in an environment where your career journey is as inspiring as the view from your office. Welcome to a world where work and adventure meet.
What you will be doing in this position:
- Oversee and enhance the performance of a team of Customer Advisors, focusing on their development and supervision.
- Diligently track and manage the project's Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Actively engage in the continuous improvement of project KPIs by identifying performance gaps, analyzing underlying causes, and implementing effective strategies for team improvement.
- Lead your team to excellence by fostering a customer service environment that emphasizes quality and high performance.
- Shape a team culture that values open communication, and seize the chance to contribute to the company's rapid growth and your own career progression within various roles.
The employer offers
- Begin your Portuguese adventure with ease thanks to our safe relocation package, including a flight ticket and optional accommodation in a company-owned apartment.
- Enjoy the peace of mind with comprehensive private health insurance and dedicated support in managing local documentation like ID and bank accounts.
- Accelerate your career from day one with our extensive training program, preparing you for success in our international and multicultural workplace.
- Seize opportunities for professional growth within the company, fostering not just a job, but a promising career path in a supportive environment.
- Live a balanced life with our organized sports and social events, promoting wellness and community amidst the excitement of Lisbon.
What we are looking for:
- Have a high level of Dutch (written and oral) and fluent in English.
- Have at least on 1 year of previous experience in Team Management (mandatory)
- Have In-depth knowledge of performance metrics (KPI’s)
- Have Good IT skills, especially in MS Excel
- Have excellent communication and leadership skills
Apply with your CV now to become a part of our international family and start your Lisbon adventure. Embrace the opportunity to grow professionally while enjoying the unique lifestyle that only Lisbon can offer. We can't wait to meet you!