Are you ready to embark on a journey with Mercedes-Benz, one of the world's
leading automotive brands, supporting top-end vehicles with passion and
dedication? We're seeking a German-speaking Senior Customer Care Advisor to join the esteemed Top End Vehicle Dedication Team based in the picturesque city
of Maastricht, the Netherlands.
Maastricht
is more than just a city; it's an experience. Nestled in the heart of Europe,
Maastricht exudes elegance, class, and culture. Join a vibrant, multi-lingual
community where feeling at home is effortless.
Your Role:
As a Senior Customer Care Advisor for Mercedes-Benz, you'll
lead and monitor cases for a specific customer group, ensuring seamless support
for their top-end vehicles. From handling roadside assistance to coordinating
with workshops, your proactive approach will minimize vehicle downtime and
maximize customer satisfaction.
What You Bring:
- Experience
in customer service or similar roles
- Proficiency
in customer support software and CRM systems
- Technical
understanding and affinity
- Proactive
attitude and troubleshooting mindset
- Ability
to work independently and collaboratively
- Decision-making
skills and solution-oriented mindset
- Willingness
to relocate to Maastricht, the Netherlands
Benefits:
A Senior
Customer Care Advisor for Mercedes-Benz will be offered a rewarding job in a multicultural, dynamic, and international working environment with a bunch of interesting conditions such as:
- Extensive
3-week initial training and buddy program
- Competitive
salary with performance-based growth
- Company
bonuses and collective health insurance
- Relocation
package for candidates living more than 50km away
- Transportation
plan including free bike or public transport contribution
- Non-contributory
pension plan
- Development
opportunities and career growth
- Social
activities organized by the lively Social Club
Are
you ready to drive excellence? Apply now and submit your CV.
We will share more information about this amazing career opportunity during our interview.
We’re looking forward to hearing from you!
